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Tourist
Posts: 1

the quick program crashes from your account

[ New ]

When you run the quick program on windows 10 and log in to your account, the program crashes when I select my gopro in it , I tried changing the language on the PC, nothing helps


Accepted Solutions
GoPro
Posts: 14,279

Re: the quick program crashes from your account

[ New ]

@АлексейЧ14276, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. 
 

By any chance, do you have multiple graphics cards installed on your computer? Please follow the steps below in order to resolve the issue in this instance:  

  • Right-click the Quik desktop icon.  
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)  
  • Select Integrated graphics 

 

Additionally, make sure that your computer met the minimum system requirements of the app. See What are the Minimum System Requirements for Quik for Desktop?

View solution in original post


All Replies
GoPro
Posts: 14,279

Re: the quick program crashes from your account

[ New ]

@АлексейЧ14276, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. 
 

By any chance, do you have multiple graphics cards installed on your computer? Please follow the steps below in order to resolve the issue in this instance:  

  • Right-click the Quik desktop icon.  
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)  
  • Select Integrated graphics 

 

Additionally, make sure that your computer met the minimum system requirements of the app. See What are the Minimum System Requirements for Quik for Desktop?