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Tourist
Posts: 2

stillimage device setup in progress

Hi, I am really struggling to get windows 10 on a surface pro 4 to see my hero 5. I have tried all recommended steps, alternaive cables, different PC running windows 7(that all worked fine with Quik). I have taken sd card out and slotted into surface and Quik launched instantly with import files option available. The hero is showing up in Devices as StillImage, Device category: Other.  I have also uninstalled USB drivers and rebooted several times. I would really like to find a solution as taking the SD out every time is a pain and the windows 7 laptop is a brick!

Many thanks in anticipation

:)

GoPro
Posts: 3,352

Re: stillimage device setup in progress

 

Hi @rainbowgold,

 

Sometimes it's just SD card incompatibility. 

Please check if your SD card is on this list: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Thanks!

-Jay 

Tourist
Posts: 2

Re: stillimage device setup in progress

Spot on Graytree!!! 

 

I was using a SanDisk Ultra and folllowing your comment I have tried another old disk I had lying around which worked a treat. As a double check I tried the Ultra again and nothing.

 

I have ordered a SanDisk Extreme.

 

Huge thanks!

GoPro
Posts: 3,352

Re: stillimage device setup in progress

 

Glad to know that it worked @rainbowgold,