02-08-2019 08:39 AM
Hi, I am really struggling to get windows 10 on a surface pro 4 to see my hero 5. I have tried all recommended steps, alternaive cables, different PC running windows 7(that all worked fine with Quik). I have taken sd card out and slotted into surface and Quik launched instantly with import files option available. The hero is showing up in Devices as StillImage, Device category: Other. I have also uninstalled USB drivers and rebooted several times. I would really like to find a solution as taking the SD out every time is a pain and the windows 7 laptop is a brick!
Many thanks in anticipation
02-08-2019 11:29 AM
Sometimes it's just SD card incompatibility.
Please check if your SD card is on this list: https://gopro.com/help/articles/block/microSD-Card-Considerations
02-10-2019 05:55 AM
Spot on Graytree!!!
I was using a SanDisk Ultra and folllowing your comment I have tried another old disk I had lying around which worked a treat. As a double check I tried the Ultra again and nothing.
I have ordered a SanDisk Extreme.