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Sightseer
Posts: 1

reset password but still get invalid user/PW error but seems to accept PW change when 'forgot PW'

Quik for Windows (win pro 10) 64-bit

Hero 4+ Silver

New brandname PC and doing setup, but now GoPro app, and Capture superseded by Quik.

Quik starts but all drop-down menus are grayed out. Try to login and and get invalid user/pw, so use 'forgot pw' == which seems to work without errors. Then try to login and get same 'invalid' user/pw. Can manually access Hero 4+ and transfer .mp4 video.

Suspect something in the firewall that Quik rejects, but can login to GoPro web page for connections with IE 11.

 

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GoPro Community Manager
Posts: 7,027

Re: reset password but still get invalid user/PW error but seems to accept PW change when 'forgot...

@fireystar66288 - Sorry this is happening. First thing we'd have you do is uninstall and reinstall Quik for Desktop to see if that clears up the issues. If not, our Support team at https://gopro.com/help/ContactUs can dig into this a little deeper with you.

 

Jeff