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Hiker
Posts: 6

reelsteady activation

[ New ]

Hi! I bought license for reelsteady go and haven't use it for a while.

Few days ago I've downloaded trial version of reelsteady and I wasn't able to activate it with my license key. Any suggestions?

Снимок экрана 2021-07-06 в 14.00.15.png
GoPro
Posts: 20,536

Re: reelsteady activation

[ New ]

Hello, @biggless. The activation email that you received is the proper download link for the application. You may have to search through old emails for this. For further assistance, we can use the information on your purchase timeframe and the email address to check with the team. Thanks!

Hiker
Posts: 6

Re: reelsteady activation

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Bad news that I've failed to find this email :(

License was bought during #blackfriday (probably 2020, maybe 2019?) with email ***.

GoPro
Posts: 20,536

Re: reelsteady activation

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Thank you for the details that you provided. We have edited the post to remove the email address information. We have shared the details with the team. I will post on this thread once I hear back from them. 

Hiker
Posts: 6

Re: reelsteady activation

[ New ]
Hi! Any news?
GoPro
Posts: 20,536

Re: reelsteady activation

[ New ]

Hello, @biggless. We just received an update indicating that fresh emails with valid download links were sent to you. These also include the activation keys. Please check your inbox for them. Thanks!

 

Hiker
Posts: 6

Re: reelsteady activation

[ New ]

Only marketing emails here... Also spam is empty too.

Screenshot 2021-07-21 at 23.58.33.png
Tourist
Posts: 3

Re: reelsteady activation

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Hello mariustanya,

 

Instead of opening a new thread, I thought I should ask here.

 

I'm in a situaion similar to biggles. I formatted my computer, before that I had emptied my mailbox... You know where this is going...

 

Would you please send my activation key and download link to my mail adress (***at googlemail dotcom)?

 

Thank you very much.

GoPro
Posts: 28,851

Re: reelsteady activation

[ New ]

Hi @biggless

Thanks for getting back to us. 

We'll follow up with the team.

 

 

Hi @mettinoktay

When was the purchase made?

We'll have this checked with the team.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: reelsteady activation

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Aragon1006,

It was either April or May 2020.

Hoping to hear good news
GoPro
Posts: 28,851

Re: reelsteady activation

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Thanks! @mettinoktay

We'll post back once we have an update.

 

 

Tourist
Posts: 3

Re: reelsteady activation

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Thanks!
Tourist
Posts: 1

Re: reelsteady activation

[ New ]
Hi, I´ve just bought this product on 14/07/2021. can you please tell me how to activate it? It’s still the demo version. Where is my activation code? I only receive the mail with the invoice but there is no activation code in that mail. 
I tried to contact reelsteady support but nothing, and wrote 3 mails and no answer. thanks
GoPro
Posts: 20,536

Re: reelsteady activation

[ New ]

Hello, @dcolaci. Which email address was used when you purchased the item? Is it the same email address on your Hub profile? If not, please send the information through a private message. Do not post your email address in public. Thanks!

Hiker
Posts: 6

Re: reelsteady activation

[ New ]

hey @aragon1006@mariustanya, still missing email with download links

GoPro
Posts: 28,851

Re: reelsteady activation

[ New ]

Hi @biggless

 

We have already sent the email with valid download links which also include the activation keys.

Kindly check your inbox/spam folder.

 

Thanks!

Ej

Hiker
Posts: 6

Re: reelsteady activation

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aragon1006 but I didn't receive that email (see provided screenshot). Can you send it one more time?

GoPro
Posts: 28,851

Re: reelsteady activation

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Hi @biggless

 

We have sent a direct message.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: reelsteady activation

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Hi, can't find where contact who.... So I answer that last message that seems to help the last person.
I did a reset of my computer and would like to instal Reelsteady Go. The link is older than 60 days and to receive a new activation code and download link I answered 3 times that e-mail and nothing came. Could you help me ? 

Thanks, have a good day
Robin

GoPro
Posts: 28,851

Re: reelsteady activation

[ New ]

Hi @epicshore0028

 

We have sent a direct message.

 

Thanks!

Ej

Tourist
Posts: 1

Re: reelsteady activation

[ New ]

Hi, im having the same problem. I cant find my activation key on my emails. Im trying to use my Reelsteady on another computer but dont know how to get my activation key again. Please help.

Sightseer
Posts: 2

Re: reelsteady activation

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I answered the e-mail by e-mail. That's what you meant by "direct message" ? If not where are those ? 

 

Thanks

 

GoPro
Posts: 28,851

Re: reelsteady activation

[ New ]

Hi @epicshore0028

 

Is there a case number listed on the email?

 

You may check your Hub inbox through https://community.gopro.com/ 

Click your username on the upper right-hand side then the mail icon.

 

Thanks!
Ej

 

Sightseer
Posts: 1

Re: reelsteady activation

[ New ]

Hello, I'd like to switch my Reelsteady Go license to a different computer. The only version I see is the demo version which doesnt have anywhere to input my paid license. How can I get a version of RSGO where I can input my license and get rid of the watermark??? Thank you