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Reply
Tourist
Posts: 4
Accepted Solution

red view screen

when playing back video on i-mac thur gopro quick its red? what is fix?

 


Accepted Solutions
GoPro
Posts: 7,578

Re: red view screen

Hello @michaelw4844

 

Does it apply to all the videos that you play back? Do you also see red when you play the videos using a different media player on your computer? Have you been able to uninstall and re-install Quik? 

 

Although this article may not be directly correcting the "red" hue on playback, but you may want to check the out the steps to fix and see if they make a difference. Here: https://gopro.com/help/articles/how_to/How-to-Correct-Choppy-or-Broken-Up-Playback. 

Let us know how it goes. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,578

Re: red view screen

Hello @michaelw4844

 

Does it apply to all the videos that you play back? Do you also see red when you play the videos using a different media player on your computer? Have you been able to uninstall and re-install Quik? 

 

Although this article may not be directly correcting the "red" hue on playback, but you may want to check the out the steps to fix and see if they make a difference. Here: https://gopro.com/help/articles/how_to/How-to-Correct-Choppy-or-Broken-Up-Playback. 

Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: red view screen

Yes it does apply to all video inside of your quick, doesn’t playback in red using preview. You have already had me uninstall and reinstall which did nothing!

Hiker
Posts: 9

Re: red view screen

anche a me succede che qualsiasi video riproduco con quik qcquisisce un filtro rosso indesiderato

GoPro
Posts: 9,012

Re: red view screen

Hi everyone!

 

 

This issue has been raised to the team in charge. Please stay tuned for more updates.

 

In the mean time, you may import your files to a computer via SD adapter or use Quik for Mobile in making quick edits.

 

Regards,

EJ

 

 

 

 

 

 

 

Hiker
Posts: 9

Re: red view screen

la versione precedente funzionava bene perche' non ripristinarla?

Hiker
Posts: 9

Re: red view screen

incredibile ma come si può non risolvere questo problema?

GoPro
Posts: 7,578

Re: red view screen

Hello @savatorenat and @michaelw4844

 

I have just tried with different camera models and different resolution settings as well but so far I am not able to get a red hue on playback with Quik. It would be best to get in touch with our Support team for immediate assistance on this matter. You can reach them here. This way we can get more details to help us further isolate what might be causing the trouble.

 

Thanks, 
Marius