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Tourist
Posts: 2
Accepted Solution

"The app needs an internet connection to sign in" unable to start quick for desktop win10 pro

hy there, i can´t start my desktop app because it says "The app needs an internet connection to sign in" but i have...

what can i do? 

 

thaks for help

 

Eric

failure.PNG

Accepted Solutions
GoPro
Posts: 9,027

Re: "The app needs an internet connection to sign in" unable to start quick for desktop win10 pro

 

Hi @barthaar

 

Are you connected to like an office internet connection or home internet?

I have worked with a couple of cases with the same error but they are mostly connected to their work internet.

 

You can also try the following troubleshooting steps:

  1. Open Quik for desktop
  2. While on the login screen, select the "Help" tab above the Quik for desktop window
  3. Select "Restart with default settings"
  4. A modal will appear saying "Are you sure?". Click "Restart" once more.
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

If you are still experiencing the same, attempt to perform the below options: 

  1. Close Quik for desktop while the "Authenticating" message is appearing
  2. Disconnect the computer/laptop from Wi-fi or remove ethernet cable if one is connected to ensure there is no connection to the internet
  3. Open the Task Manager on the computer(Ctrl + Shift + Esc) and look for "Quik.exe" under the background processes.
  4. Right-click "Quik.exe" and select "End Task"
  5. Keep the internet connection disconnected and launch Quik for desktop. Confirm that it properly opens, then re-enable Wi-fi. 

Let us know how it goes.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 9,027

Re: "The app needs an internet connection to sign in" unable to start quick for desktop win10 pro

 

Hi @barthaar

 

Are you connected to like an office internet connection or home internet?

I have worked with a couple of cases with the same error but they are mostly connected to their work internet.

 

You can also try the following troubleshooting steps:

  1. Open Quik for desktop
  2. While on the login screen, select the "Help" tab above the Quik for desktop window
  3. Select "Restart with default settings"
  4. A modal will appear saying "Are you sure?". Click "Restart" once more.
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

If you are still experiencing the same, attempt to perform the below options: 

  1. Close Quik for desktop while the "Authenticating" message is appearing
  2. Disconnect the computer/laptop from Wi-fi or remove ethernet cable if one is connected to ensure there is no connection to the internet
  3. Open the Task Manager on the computer(Ctrl + Shift + Esc) and look for "Quik.exe" under the background processes.
  4. Right-click "Quik.exe" and select "End Task"
  5. Keep the internet connection disconnected and launch Quik for desktop. Confirm that it properly opens, then re-enable Wi-fi. 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: "The app needs an internet connection to sign in" unable to start quick for desktop wi

Hello Aragon1006,

 

i try to start the software from my office at work. Unfortunately your advices do not help. i was following your steps but the result is "no internet connection"

Do you think there have to be some special ports opened? Or will a new installation help?

 

Thank you for helping me

 

Eric

GoPro
Posts: 9,027

Re: "The app needs an internet connection to sign in" unable to start quick for desktop wi

 

Thanks for getting back to us @barthaar

 

Try connecting it from your home Wi-Fi.

Yes, you may uninstall/reinstall the application.

 

Let us know how it goes.

 

Regards,

Ej