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Tourist
Posts: 4

quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

i sent for new password . i have to type in email and pa ssword. hit enter. doesnt say password is wrong momentarily opens quik then reverts to sign in prompt again. ive uninstalled. hit the help and restart entered info failure frustrated to say the least. honestly i dont know why oi bought this thing. 

 


Accepted Solutions
GoPro
Posts: 14,088

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

@sweetapex465, are you currently logged in using an Administrator's account? You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

View solution in original post


All Replies
GoPro
Posts: 27,018

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

Hello @horsetoothedjac

 

Please go over the steps below:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 
Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

If following the steps outlined, will the video edits be lost?

 

 

GoPro
Posts: 27,018

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

Hi @megasummit45572

 

Are the files still saved on the GoPro folder on your computer?

It should pull up again once you are signed back in.


Thanks!

Ej

Tourist
Posts: 5

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

у меня такая же проблема, но кнопки перезагрузить нет

Tourist
Posts: 5

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]
 
Untitled.jpg
GoPro
Posts: 14,088

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

@sweetapex465, try to close and re-launch the app. You may also try to restart your computer and make sure that you log in using an Admin user account. 

Tourist
Posts: 5

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

не работает

GoPro
Posts: 14,088

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

@sweetapex465, are you currently logged in using an Administrator's account? You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 
Tourist
Posts: 5

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

проблема та же

Sightseer
Posts: 1

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

this worked for me...thank god....was getting pissed off....

GoPro
Posts: 14,088

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

@sweetapex465, this is strange. By any chance, if available, have you been able to try this out on another computer? Were you able to successfully log in to the app before? Do you also have the latest version of the software installed?

GoPro
Posts: 14,088

Re: quik wont let me sign in. keeps opening up sign in after i sign in

[ New ]

@rustyb32, glad to hear that it worked. Let us know if anything else comes up.