Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Sightseer
Posts: 2

quik trouble

I can't seem to transfer video with Quik today normally no problem. Any quick fixes?

 

Highlighted
GoPro
Posts: 9,927

Re: quik trouble

@fireycreek2447, we'd like to gather a few more details to help us further isolate the problem. Would you mind providing us more information about the issue with Quik for Desktop? Are you getting any error message or prompt? A screenshot of the error can also help.

Highlighted
Sightseer
Posts: 2

Re: quik trouble

No error message. Simply, the video recorded on my GoPro hero black7 won’t transfer.
Highlighted
GoPro
Posts: 6,097

Re: quik trouble

Are you using Windows or Mac? @fireycreek2447

 

Have you tried using SD card adapter or other USB port?

Is there any changes on your computer like Windows Update or USB driver update?

 

You can try to rollback your drivers if you installed a new update on your computer.

 

-Jay