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Tourist
Posts: 3

quik recognize my gopro but doesn t show any files

I plug my gopro in my mac with the USB cable, quik opens up adn recognize my gopro but it says that there are --MB of files

GoPro
Posts: 9,401

Re: quik recognize my gopro but doesn t show any files

Hello @quickpeak50760

 

What OS version is your Mac running on? Please make sure that your computer has version 10.14.1 installed. Let us know how it is. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: quik recognize my gopro but doesn t show any files

I have the last version installed
GoPro
Posts: 12,150

Re: quik recognize my gopro but doesn t show any files

 

Hi @quickpeak50760

 

We have received confirmation from several customers that the recent update has cleared out this issue.

Have you tried to uinstall/reinstall the application?

Also, what camera/SD card are you working on?

 

Thanks!
Ej

Tourist
Posts: 3

Re: quik recognize my gopro but doesn t show any files

Yes, I've already tried to reinstall the app but it doesn't solve the problem.

My SD card is "Sandisk extreme microsd xc v30 64Gb"

GoPro
Posts: 12,150

Re: quik recognize my gopro but doesn t show any files

 

Thanks @aragon1006

 

Does the same happens even if you connect the card using an SD adapter?

 

Regards,

Ej