Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 1

quik not working with window 10

[ New ]

Hello! I bought your camera Go about Hiro 7, tried to install the application on GoPro Quik does not work, it constantly throws it onto the re-registration page. Already do something because everyone is suffering with this application .. Or tell me how to make it so that it works as normal ...


Accepted Solutions
GoPro
Posts: 20,523

Re: quik not working with window 10

[ New ]

Sorry to hear about the trouble, @sergeyi155. There are troubleshooting steps here  that you may use as guide in clearing out the recurring login process wit Quik for desktop. 

 

If you are attempting to update the camera firmware, doing a manual update will help. Please follow the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is a recommended one and is formatted prior to the update. It is important that you save all your files first as formatting the card erases all contents in the card. Lett us know how it goes. Thanks!

View solution in original post


All Replies
GoPro
Posts: 20,523

Re: quik not working with window 10

[ New ]

Sorry to hear about the trouble, @sergeyi155. There are troubleshooting steps here  that you may use as guide in clearing out the recurring login process wit Quik for desktop. 

 

If you are attempting to update the camera firmware, doing a manual update will help. Please follow the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is a recommended one and is formatted prior to the update. It is important that you save all your files first as formatting the card erases all contents in the card. Lett us know how it goes. Thanks!