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Sightseer
Posts: 1

quik not showing files

When i plug my Hero7 Black into my laptop (Windows 10) i can see my camera in Quik and imported the files, but cannot open or filnd them after that. When i click "Create" it says "Adding Media" for a split second and then jumps to "Please choose media" when i click "Got It" (The only option to click) it jumps back to the main page. This happens under all three tabs "Media" "Recent" and "Edits". I can find my files in File Explorer but not GoPro Quik. What am i missing?

GoPro
Posts: 10,573

Re: quik not showing files

Hi @spirywave25475

 

Please reach out to our Support Team to have this checked further.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej