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%3CLINGO-SUB%20id%3D%22lingo-sub-247747%22%20slang%3D%22en-US%22%3Equik%20keeps%20crashing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-247747%22%20slang%3D%22en-US%22%3E%3CP%3EQuik%20just%20won't%20open%20any%20more%2C%20or%20crashes%20if%20it%20does%20open%2C%20unless%20I%20put%20the%20SD%20card%20from%20my%20Hero%20camera%20into%20the%20card%20slot.%20Then%20it%20works%20fine.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-247747%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-247769%22%20slang%3D%22en-US%22%3ERe%3A%20quik%20keeps%20crashing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-247769%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F76903%22%20target%3D%22_blank%22%3E%40soncaliucyclist%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20OS%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EJust%20to%20clarify%2C%20the%20application%20crashes%20only%20when%20the%20camera%20is%20connected%20directly%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-247773%22%20slang%3D%22en-US%22%3ERe%3A%20quik%20keeps%20crashing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-247773%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I'm%20using%20Windows%2010.%20The%20gopro%20desktop%20app%20now%20doesn't%20work%20at%20all.%20It%20has%20mostly%20been%20fine%20(occasional%20crashes)%20for%20the%20past%2018%20months%20on%20the%20same%20PC%2FOperating%20system.%20A%20while%20a%20go%20(couple%20of%20months)%20I%20was%20no%20longer%20able%20just%20to%20open%20the%20app%20directly%20-%20it%20would%20just%20hang%20indefinitely%20on%20the%20sign-in%20screen%20after%20I%20had%20typed%20my%20details%20in.%20However%2C%20it%20still%20opened%20okay%20when%20I%20inserted%20the%20SD%20card%20from%20my%20camera%20into%20the%20slot%2Freader%20in%20the%20PC.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWithin%20the%20past%20week%20few%20days%20it%20has%20stopped%20responding%20(auto-starting)%20to%20the%20SD%20card%20being%20inserted%20even.%20I%20re-installed%20Quik%20and%20it%20worked%20again%20for%20a%20couple%20of%20days%20but%20now%20it%20won't%20start%20up%20or%20respond%20at%20all%20to%20being%20opened%20directly%2C%20being%20opened%20as%20administrator%2C%20being%20opened%20in%20compatability%20mode%20or%20safe%20mode%2C%20and%20won't%20open%20when%20the%20camera%20SD%20card%20is%20inserted.%20It%20is%20basically%20completely%20non-responsive.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-248198%22%20slang%3D%22en-US%22%3ERe%3A%20quik%20keeps%20crashing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-248198%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20getting%20back%20to%20us%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F76903%22%20target%3D%22_blank%22%3E%40soncaliucyclist%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI'll%20have%20the%20additional%20information%20shared%20to%20the%20team%20as%20well.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'll%20post%20an%20update%20on%20this%20thread%20as%20soon%20as%20we%20get%20one.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

quik keeps crashing

Quik just won't open any more, or crashes if it does open, unless I put the SD card from my Hero camera into the card slot. Then it works fine.

GoPro
Posts: 9,012

Re: quik keeps crashing

 

Hi @soncaliucyclist

 

What OS are you using?

Just to clarify, the application crashes only when the camera is connected directly?

 

Thanks!

Ej

Tourist
Posts: 2

Re: quik keeps crashing

Hi, I'm using Windows 10. The gopro desktop app now doesn't work at all. It has mostly been fine (occasional crashes) for the past 18 months on the same PC/Operating system. A while a go (couple of months) I was no longer able just to open the app directly - it would just hang indefinitely on the sign-in screen after I had typed my details in. However, it still opened okay when I inserted the SD card from my camera into the slot/reader in the PC.

 

Within the past week few days it has stopped responding (auto-starting) to the SD card being inserted even. I re-installed Quik and it worked again for a couple of days but now it won't start up or respond at all to being opened directly, being opened as administrator, being opened in compatability mode or safe mode, and won't open when the camera SD card is inserted. It is basically completely non-responsive.

 

Thanks.

GoPro
Posts: 9,012

Re: quik keeps crashing

Thanks for getting back to us @soncaliucyclist

 

I'll have the additional information shared to the team as well.

 

We'll post an update on this thread as soon as we get one.

 

 

Regards,

Ej