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Tourist
Posts: 2

quik keeps crashing Mac

My desktop Quik app keeps crashing on my MacBook Pro. I have uninstalled and reinstalled a couple of times. I've updated my iOS. I've run all the updates on my computer. Restarted heaps of times. Still I can't open the app and it keeps crashing and I have to force quit. 

 

Any suggestions?

GoPro
Posts: 3,859

Re: quik keeps crashing Mac

 

Hi @stephb06738

 

Kindly try these steps:

  • Restart your computer.
  • Create a new admin account and verify if the other account is able to open Quik for desktop. 
  • Uninstall and reinstall Quik for desktop.

If Quik for desktop launches successfully under your new admin account, then you'll need to locate and delete the goproapp.json file from the problematic account on your computer. Follow the next set of steps to do this.

  1. Navigate to C:\Users\<OldUserName>\AppData\Local\GoPro\goproapp.json
  2. Delete the goproapp.json file and relaunch Quik for desktop.

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: quik keeps crashing Mac

Fix Mac Apps by crashing or freezing.

 

Quit or Force-Quit the App

Restart Your Mac

Apply Software Updates

Check for Compatibility Issues

Delete the Preference File

Delete the Cache

 

this may help you.

Tourist
Posts: 2

Re: quik keeps crashing Mac

That worked but now I'm stuck at "Authenticating"... any suggestions?

 

THanks!

Tourist
Posts: 4

Re: quik keeps crashing Mac

[ Edited ]

Do this helpful??

 

 

GoPro
Posts: 2,460

Re: quik keeps crashing Mac

 

Hi @stephb06738,

 

Please try to do this. 

 

While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop.
Turn off the Wi-fi connection, then re-enable it.(Connect computer via Ethernet cable rather than Wi-fi if possible)
Now reopen Quik for desktop and retry the login.
 

 

Regards,

-Jay