Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-342803%22%20slang%3D%22en-US%22%3Equik%20is%20not%20downloading%20media%20from%20fusion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-342803%22%20slang%3D%22en-US%22%3E%3CP%3Equik%20is%20not%20downloading%20media.%20it%20says%20to%20connect%20fusion%20and%20import%20media%20when%20prompted.%20this%20never%20happens.%20media%20has%20been%20downloaded%20to%20computer%20but%20does%20not%20show%20up%20in%20quik%20and%20camera%20does%20not%20register.%20Serial%20number%20has%20been%20put%20in%20and%20authenticated.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-342803%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-343333%22%20slang%3D%22en-US%22%3ERe%3A%20quik%20is%20not%20downloading%20media%20from%20fusion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343333%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F102565%22%20target%3D%22_blank%22%3E%40grandstoke476%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20referring%20to%20Quik%20for%20desktop%20or%20Fusion%20Studio%3F%3C%2FP%3E%0A%0A%3CP%3EWhile%20Quik%20can%20recognize%20Fusion%20files%20it%20will%20not%20stitch%20them.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fhow-to-import-media-into-fusion-studio%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EHow%20to%20Import%26nbsp%3BMedia%26nbsp%3Binto%20the%20GoPro%26nbsp%3BFusion%26nbsp%3BStudio%20App%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-studio-faq%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EGoPro%26nbsp%3BFusion%26nbsp%3BStudio%20App%20FAQ%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

quik is not downloading media from fusion

quik is not downloading media. it says to connect fusion and import media when prompted. this never happens. media has been downloaded to computer but does not show up in quik and camera does not register. Serial number has been put in and authenticated.

GoPro
Posts: 7,173

Re: quik is not downloading media from fusion

Hi @grandstoke476

 

Are you referring to Quik for desktop or Fusion Studio?

While Quik can recognize Fusion files it will not stitch them.

 

How to Import Media into the GoPro Fusion Studio App

GoPro Fusion Studio App FAQ

 

 

Thanks!
Ej