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Tourist
Posts: 4
Accepted Solution

quik desktop for windows: quik stuck on playing-back media (4k or 2.7k captured via gopro5)

Quik desktop for windows stuck on playing-back media (4k or 2.7k captured via gopro5).

On the contray, the same media could be played smoothly via windows app "movies & TV" 

The configuration of my pc :

OS Name Microsoft Windows 10 Enterprise
Version 10.0.14393 Build 14393

Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2496 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Name Intel(R) HD Graphics 520
Adapter Description Intel(R) HD Graphics 520
Adapter RAM 1.00 GB (1,073,741,824 bytes)

 


Accepted Solutions
GoPro
Posts: 8,932

Re: quik desktop for windows: quik stuck on playing-back media (4k or 2.7k captured via gopro5)

Hi @epicshore8434

 

It appears that your computer meets most of the system requirements however we would like to further investigate on this since Windows 10 Enterprise is not specifically mentioned on the list of supported OS.

Looking at the information provided, we also need to consider your hard drive.

Kindly check the minimum requirement for the hard drive on this link: https://gopro.com/help/articles/question_answer/What-are-the-Minimum-System-Requirements-for-GoPro-A...

 

Please reach out to us via https://gopro.com/help/ContactUs. 

 

 

Thanks

EJ

View solution in original post


All Replies
GoPro
Posts: 8,932

Re: quik desktop for windows: quik stuck on playing-back media (4k or 2.7k captured via gopro5)

Hi @epicshore8434

 

It appears that your computer meets most of the system requirements however we would like to further investigate on this since Windows 10 Enterprise is not specifically mentioned on the list of supported OS.

Looking at the information provided, we also need to consider your hard drive.

Kindly check the minimum requirement for the hard drive on this link: https://gopro.com/help/articles/question_answer/What-are-the-Minimum-System-Requirements-for-GoPro-A...

 

Please reach out to us via https://gopro.com/help/ContactUs. 

 

 

Thanks

EJ