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Anonymous
Posts: 0
Accepted Solution

quik crashing

Hi,

 

Quik keeps crashing on me whenever i go to add media - add folder. It completely disappears before I can navigate to a folder and gives no error message. I'm running Windows 10 on a Dell laptop. Thank you.


Accepted Solutions
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GoPro Community Manager
Posts: 7,027

Re: quik crashing

@Anonymous - There have been reports of issues from Windows 10 users and Quik for Desktop. Often, it's a setting on the computer itself that is causing the issue. Our team at https://gopro.com/help/PKBContactus can help troubleshoot these issues with you.

 

Thanks,

Jeff

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All Replies
Highlighted
GoPro Community Manager
Posts: 7,027

Re: quik crashing

@Anonymous - There have been reports of issues from Windows 10 users and Quik for Desktop. Often, it's a setting on the computer itself that is causing the issue. Our team at https://gopro.com/help/PKBContactus can help troubleshoot these issues with you.

 

Thanks,

Jeff

Highlighted
Tourist
Posts: 5

Re: quik crashing

since you know the faulty setting, please share it with the rest of the universe.

and please, don't tell anyone to try to use your support. WE SIMPLY CAN'T!