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Tourist
Posts: 6

quik app stuck authenticating. yes my time is correct, i'm updated, and my inet connection is fine.

i've got 400Mb down and 25MB up. Everything works fine except the gopro quik app. DNS is fine, mac is updated to the latest.

Screenshot 2018-05-26 10.16.39.png
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GoPro
Posts: 19,775

Re: quik app stuck authenticating. yes my time is correct, i'm updated, and my inet connection is...

 

Hi @spezticle

 

 

Thank you for the information. This is being looked at by the team in charge. We'll keep you posted.

 

 

Regards,

Ej

Highlighted
Sightseer
Posts: 1

Re: quik app stuck authenticating. yes my time is correct, i'm updated, and my inet connection is...

Hi. Exact same issue. Is there a fix?
(not for this log on, for another computer in the house)
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GoPro
Posts: 19,775

Re: quik app stuck authenticating. yes my time is correct, i'm updated, and my inet connection is...

 

Hi @herbc52035

 

Please try to  go over these steps:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej
 

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Sightseer
Posts: 1

Re: quik app stuck authenticating. yes my time is correct, i'm updated, and my inet connection is fi

[ Edited ]

Same here!! tried restart via help !

No luck and also I have never managed to actually log on before (on mac) phone works fine

  

High Sierra 10.13.6

Model Name: iMac

  Model Identifier: iMac18,3

  Processor Name: Intel Core i5

  Processor Speed: 3,8 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 8 GB

  Boot ROM Version: IM183.0161.B00

  SMC Version (system): 2.41f1

Highlighted
GoPro
Posts: 6,097

Re: quik app stuck authenticating. yes my time is correct, i'm updated, and my inet connection is fi

 

Hi @geelhemc

 

Please check this thread. This might help. 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Unable-to-open-Quik-stuck-at-quot-Authenticati...

 

Please let us know. 

 

 

Regards,

-Jay