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Sightseer
Posts: 1
Accepted Solution

quik app freezes when saving project edit

Quik for my desktop freezes when trying to save an edit in create. All my video trims save in edits, but when I create a 15, 30, or 1 min and add music to the edit it freezes in the save with the task bar not moving. Tried deleting project and starting over with the same results. I have a new 2016 Macbook Pro


Accepted Solutions
Tourist
Posts: 2

Re: quik app freezes when saving project edit

I fixed this. I never had an import folder selected. 

I had media folders but not an import folder chosen. As soon as I selected that, everything worked fine. 

 

Good Luck, 

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,831

Re: quik app freezes when saving project edit

@michaelc5707 - I'd recommend reaching out to our Support team at https://gopro.com/help/PKBContactus so we can troubleshoot this with you. It likely has to do with the setting on your specific computer, so it may be difficult to diagnose and resolve this type of issue here.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: quik app freezes when saving project edit

I have this same problem: 

IT started on my 2011 Mac Air. Support told me my mac did not have the requirements for Quick even though it worked the first few times. 

 

Then I tried it on my new 2016 Mac Pro and the same problem happens. I unistalled everything and reinstalled and the same thing happens. 

 

I try it on my wifes 2013 Mac Air and it works fine. 

 

I wish someone would get to the bottom of this. 

Tourist
Posts: 2

Re: quik app freezes when saving project edit

I fixed this. I never had an import folder selected. 

I had media folders but not an import folder chosen. As soon as I selected that, everything worked fine. 

 

Good Luck,