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Reply
Sightseer
Posts: 1
Accepted Solution

quick no reconoce gopro

Hola, la aplicación Quick para windows 10 no reconoce mi Gopro 7 Black, he probado todas las soluciones y ayudas aquí publicadas y sigue sin reconocer la cámara, he reinstalado los controladores USB, apagado y encendido la camara, reiniciado el ordenador, he reseteado la tarjeta SD, y la aplicación sigue sin reconocer la camara cuando la conecto, ni siquiera da error de dispositivo usb, es como si no enchufara nada, lo único que hace al conectar la camara al Pc es cargar la bateria.

 Estoy utilizando un ordenador portatil HP pavilion con windows 10 , procesador Core i5, 8 Gb de Ram, 64 bits y tarjeta Nvidia Gforce, está todo actualizado y no reconoce  la camara, tengo que extraer la tarjeta SD todo el tiempo para ver los archivos.

  Estoy bastante descontento porque he perdido mucho tiempo con esto

¿podrían darme otra ayuda distinta de la que ya hay publicada aquí ?

Muchas gracias.


Accepted Solutions
GoPro
Posts: 8,398

Re: quick no reconoce gopro

Hi @fireyjump35087

 

Please open Device Manager> Find GoPro> Select "Disable" then "Enable".

Relaunch the app and see if this resolves the issue.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat. https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 8,398

Re: quick no reconoce gopro

Hi @fireyjump35087

 

Please open Device Manager> Find GoPro> Select "Disable" then "Enable".

Relaunch the app and see if this resolves the issue.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat. https://gopro.com/help/ContactUs
 

 

Thanks!

Ej