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Reply
Tourist
Posts: 3

quick go pro windows 10

Acho inadmissivel, nos dias que correm, haver tanto problema para iniciar o windows quick.

Tenho um pc normalissimo, com windows 10 e a aplicação do quick, não corre.

Ja li nos foruns que este problema é comum a muita gente. Pelo preço que pagamos pela camara, acho que já era mais do que tempo resolverem esta questão.

GoPro
Posts: 2,442

Re: quick go pro windows 10

Hi @brunol481,

Sorry to hear about the trouble. There are several factors that can cause such issue in the application. Have you already gone through the suggested troubleshooting steps here Quik for desktop Fails to Launch?

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

Tourist
Posts: 3

Re: quick go pro windows 10

Já tentei tudo, o que propõe, variadas vezes.

Se puderem, pedia  entao que me ajudassem com a instalação.

Obrigado

GoPro
Posts: 2,442

Re: quick go pro windows 10

@brunol481, just to clarify, do you get the same results after creating and logging in to a new Windows admin account on your computer?

Sightseer
Posts: 1

Re: quick go pro windows 10

I have the same problem. After following all the solution steps even delete my account and apply new account. It still cnnot use the Quick in my window 10 pc. 

Eric

Tourist
Posts: 3

Re: quick go pro windows 10

Creio que fui explicito, nessa questão.

Corri todos os pontos do troubleshooting e nenhum funcionou.

Além do mais, embora o tenha feito, não compreendo o porque de ter que fazer uma nova conta no meu windows, só para usar o software da quick da go pro!

 

Pedia que me ajudassem neste problema, e que me enviassem  uma versão estavel ou até mesmo fazermos uma ligação remota ao meu pc.

Obrigado

GoPro
Posts: 7,577

Re: quick go pro windows 10

Thank you for going through the recommended steps, @kwonge135 and @brunol481. Since the issue remains, the next step would be to engage our Support team for further assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs .