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Tourist
Posts: 1

quick for desktop does not recognize go pro hero 7

Quick for desktop does not recognize hero 7Black.   

 USB and camera work good (I can see camera in file explorer) and I can connect the camera to my phone via go pro app

Software is  version 2.7.0.945

Windows 10 updated

Hero 7 Black v 01.80.00

 

Any solution?

 

 

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GoPro
Posts: 19,547

Re: quick for desktop does not recognize go pro hero 7

Hi @agileriver31746

 

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej