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Hiker
Posts: 16

probleme transfert fichier video avec quick

transfert de fichiers vidéo impossible avec le câble USB, cela fonctionne avec le lecteur de carte SD mais ce n'est pas une solution car je n'ai pas envie d'enlever régulièrement la carte au-dessus du risque d'abimer 

je n'avais pas ce souci avec ma HERO 5 noir et j'avais la meme configuration PC, j'ai juste changer ma HERO 5 pour la HERO 7

des solutions?

Capture.JPG
GoPro
Posts: 3,859

Re: probleme transfert fichier video avec quick

 

Hi @zigadlom530

 

Try this step: Got to Device Manager> Find GoPro> Select "Disable" then "Enable"

See if your computer detects the camera/files this time.

 

Thanks!

Ej

Hiker
Posts: 16

Re: probleme transfert fichier video avec quick

already done, Quick detects the gopro but tells me it. there is no video file to import, while there are videos on the sdcard
GoPro
Posts: 3,859

Re: probleme transfert fichier video avec quick

 

Thanks for getting back to us @zigadlom530

 

Is your computer running on Windows 10?

The troubleshooting steps on this article should also work for "No Files to Import" error.

You can also try to use an SD adapter to access your files.

Let us know how it goes.

 

Regards,

Ej

 

Hiker
Posts: 16

Re: probleme transfert fichier video avec quick

I am on Windows 7, I manage to transfer the videos with my sdcard reader but by doing that I do not have telemetry
GoPro
Posts: 2,460

Re: probleme transfert fichier video avec quick

 

Hi @zigadlom530,

 

Quik is no longer supported in Windows 7.

That might be the reason. 

 

Only Computers Running Windows 10 can support Quik. 

 

Regards,

-Jay 

Hiker
Posts: 16

Re: probleme transfert fichier video avec quick

I am on Windows 7, I manage to transfer the videos with my sdcard reader but by doing that I do not have telemetry. through dashware I do not have telemetry either, while on Quick for iPhone telemetry is active and I can use it. how to get around the problem and have the telemetry on my pc for sports videos?
GoPro
Posts: 3,859

Re: probleme transfert fichier video avec quick

 

Hi @zigadlom530

 

You may try using RaceRender to overlay telemetry.

 

Thanks!

Ej