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Sightseer
Posts: 1

problema al intentar descargar al ordenador gopro hero5 black

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Hola, soy Mario

Conecto la camara al ordenador, la enciendo y solamente me aparece en la pantalla de la camara "USB conectado", pero no reliza ninguna accion de descarga. Cual puede ser el problema? antes lo hacia sin dificultad, tanto de esta manera como con el explorador de archivos de windows. SOLUCION? 

Gracias

mario

GoPro
Posts: 6,097

Re: problema al intentar descargar al ordenador gopro hero5 black

[ New ]

Hi @marioc632,

 

You have to download GoPro Quik for desktop first. 

https://gopro.com/en/mx/shop/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

After installing that your camera will automatically export or transfer its files to your computer. 

 

If that won't work try to manually transfer the files by using an SD card adapter and access the files via file explorer. 

Just copy the files that you want or copy the whole DCIM folder. 

 

Regards,

-Jay