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Sightseer
Posts: 2
Accepted Solution

problem installing GoPro app for Mac

Hi, 

 

I'm trying to install the GoPro app on my Mac. The version that downloads to my Mac (GoPro Quik MacInstaller-2.5.2.562.dmg) and it says certificate has expired. 

 

How can I install the app to my Mac?

 

Thanks

Marianne 


Accepted Solutions
GoPro
Posts: 3,924

Re: problem installing GoPro app for Mac

Hey @tiswimmer73,

 

Our Support Team should be able to help if you are still running into some issues!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: problem installing GoPro app for Mac

Hey @tiswimmer73,

 

Our Support Team should be able to help if you are still running into some issues!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Highlighted
Tourist
Posts: 2

Re: problem installing GoPro app for Mac

[ Edited ]

GoPro needs to resign their Installer with a fresh Apple Developer ID certificate. I've called and emailed them about it, but I don't think they (their frontline support people) realize the problem is entirely on their side. They were still asking me to send them info about my system (OS version, storage space. memory, etc.).

 

Yes, you can bypass this security feature and the software will install, but that doesn't solve the problem and just makes GoPro look like they don't know what they are doing. (Which might be the case.)

Screen Shot 2018-03-09 at 11.35.22 AM.png
Hiker
Posts: 12

Re: problem installing GoPro app for Mac

Same issue here too