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Hiker
Posts: 16

printscreen HQ from GoProplayer

I get a crash report to upload, but the uplaod does not work.
I tried to upload the  local/temp/x.dmp file but "no" not possible , wrong file type  

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GoPro
Posts: 15,313

Re: printscreen HQ from GoProplayer

Hello @toond5

 

Thank you for reaching out. What seems to be the issue with Quik for desktop? Are you experiencing trouble with importing media from the camera to your computer through Quik? If not, please let us know so we can help better. Hope to hear back from you. 

 

Best regards, 
Marius

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Hiker
Posts: 16

Re: printscreen HQ from GoProplayer

I do not use Quick. I use the GOPROplayer. I have some stitched VR files, GOplayer had the option te make HQ printscreens to print these. I did this before. Now I only get crashreports which Are suppost to be sent to gopro, but they are not. A double problem.
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GoPro
Posts: 15,313

Re: printscreen HQ from GoProplayer

[ Edited ]

I got you, @toond5.  Thank you for the clarification. I will have this reported to the team so we can have information on what to do next. Are the stitched VR files that you are trying to view from Fusion? A screen shot of the error message that you are getting (if there is any) would be helpful. Thanks!

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Hiker
Posts: 16

Re: printscreen HQ from GoProplayer

Sure, they are 😀
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Hiker
Posts: 16

Re: printscreen HQ from GoProplayer

A “ usual” crash report, after adding my email is not send ...
may because thd pc has no email
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Hiker
Posts: 16

Re: printscreen HQ from GoProplayer

printscreen crash rapp....

GP-error.JPG
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GoPro
Posts: 15,313

Re: printscreen HQ from GoProplayer

This is noted, @oond5