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Sightseer
Posts: 1

perte fichiers cloud

Bonjour à tous,

J'ai un petit problème, j'ai souscrit à l'abonnement gopro plus durant mes vacances via Itunes; tout s'est bien passé jusque là, jusqu'à ce que je ne puisse plus consulter mes fichiers dans le cloud sur mon iPhone, l'appli me demandant de souscrire un nouvel abonnement GoPro plus ( la période d'essai se terminant le 27/09/19 ). Les vidéos n'apparaissent pas non plus lorsque je me connecte sur mon mac, mais elles apparaissent sur l'application de mon ipad 🤷‍♂️. j'ai deconnecté puis reconnecté l'application, ainsi que désinstallée puis réinstallée, rien y fait. bien entendu le même compte est connecté sur les 3 appareils. J'ai donc directement souscrit un nouvel abonnement directement depuis votre site.

Pouvez-Vous m'aider, svp, pour retrouver les vidéos manquantes dans le cloud, Monsieur ou Mme GoPro ?

GoPro
Posts: 10,080

Re: perte fichiers cloud

Hello @tonym1215

 

Sorry for any troubles caused. Please try logging in via gopro.com

Once done, try accessing the files through the GoPro app again. You may sign in and sign out of the account.

Please let us know how it goes.

 

Thanks!

Ej