Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-332543%22%20slang%3D%22fr-FR%22%3Eno%20picture%2C%20only%20the%20sound%20on%20Gopro%20quick%20for%20computer!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332543%22%20slang%3D%22fr-FR%22%3E%3CP%3EHello%2C%20I%20have%20GoPro%20Quick%20on%20my%20mac%20and%20when%20I%20double%20click%20on%20a%20media%20to%20read%20it%20big%20I%20nrai%20that%20the%20sound!%20I%20have%20a%20Imac%20latest%20generation%20(i7%20%2F%204K%20Retina%20%2F%2016%20GB%20Ram).%20Thank%20you%20for%20helping%20me%20!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-332543%22%20slang%3D%22fr-FR%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-332911%22%20slang%3D%22en-US%22%3ERe%3A%20pas%20d'image%2C%20que%20le%20son%20sur%20Gopro%20quick%20pour%20ordinateur%20!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332911%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99349%22%20target%3D%22_blank%22%3E%40graydusk04783%3C%2FA%3E%2C%20what's%20the%20resolution%20settings%20of%20the%20video%20you're%20trying%20to%20play%20back%20on%20Quik%20for%20Desktop%3F%20Does%20the%20issue%20happens%20on%20all%20videos%3F%20If%20you%20play%20back%20the%20videos%20directly%20on%20the%20camera%2C%20do%20you%20get%20the%20same%20results%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECan%20you%20also%20test%20playing%20back%20the%20videos%20directly%20on%20your%20computer%20(outside%20Quik%20for%20Desktop)%3F%20If%20you%20get%20the%20same%20problem%20with%20the%20playback%2C%20here%20are%20some%20suggestions%20that%20may%20help%20clear%20up%20the%20choppy%20playback%20issue%20you're%20seeing%20on%20your%20computer%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Correct-Choppy-or-Broken-Up-Playback%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Correct-Choppy-or-Broken-Up-Playback%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333515%22%20slang%3D%22fr-FR%22%3ERe%3A%20no%20picture%2C%20only%20the%20sound%20on%20Gopro%20quick%20for%20computer!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333515%22%20slang%3D%22fr-FR%22%3E%3CP%3EHi!%20Thank%20you%20for%20your%20quick%20reply%20!!%20The%20settings%20are%20here%20and%20I%20do%20not%20have%20any%20problems%20playing%20on%20my%20camera%20or%20on%20my%20computer%2C%20outside%20Quick%20for%20desktop!%20Also%20this%20issue%20happens%20on%20all%20videos!%20Thnak's%20again%20for%20your%20help!%3C%2FP%3E%3CP%3EBest%2C%3C%2FP%3E%3CP%3EManfred%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333855%22%20slang%3D%22en-US%22%3ERe%3A%20pas%20d'image%2C%20que%20le%20son%20sur%20Gopro%20quick%20pour%20ordinateur%20!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333855%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99349%22%20target%3D%22_blank%22%3E%40graydusk04783%3C%2FA%3E.%20Which%20camera%20model%20are%20you%20using%2C%20and%20which%20SD%20card%20is%20in%20the%20camera%3F%20Is%20the%20SD%20card%20used%20among%20the%20recommended%20ones%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333879%22%20slang%3D%22fr-FR%22%3ERe%3A%20no%20picture%2C%20only%20the%20sound%20on%20Gopro%20quick%20for%20computer!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333879%22%20slang%3D%22fr-FR%22%3E%3CP%3EHello%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20exactly%20the%20same%20problem%20with%20the%20sound%20but%20no%20images.%3C%2FP%3E%3CP%3EUnder%20Mac%20OS%20Mojave%2010.14.4%3C%2FP%3E%3CP%3EQuick%20Mac%20Version%202.7.0.874%3C%2FP%3E%3CP%3EThe%20videos%20are%20played%20live%20on%20the%20computer%20without%20worries.%3C%2FP%3E%3CP%3ERegarding%20the%20format%20of%20the%20videos%20they%20are%20in%202.7K%20and%204K.%3C%2FP%3E%3CP%3ENo%20worries%20for%20reading%20under%20Apple%20Quick%20directly%20on%20my%20iphone%20X%20so%20the%20problem%20does%20not%20come%20from%20the%20videos%20in%20itself.%3C%2FP%3E%3CP%3ETest%20with%20video%20import%20via%20card%20reader%20in%20quick%20and%20live%20also%20with%20the%20Gropro%206%20with%20USB%20cable.%3C%2FP%3E%3CP%3EQuick%20uninstalled%20and%20reinstalled%203%20times%20with%20live%20software%20from%20gopro%20site.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334096%22%20slang%3D%22fr-FR%22%3ERe%3A%20no%20picture%2C%20only%20the%20sound%20on%20Gopro%20quick%20for%20computer!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334096%22%20slang%3D%22fr-FR%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3EI%20use%20Black%20Hero5%20with%20the%20right%20SD%20card!%20the%20problem%20is%20that%20it%20worked%20before%20any%20problems%20and%20always%20with%20the%20same%20material%20!!%3C%2FP%3E%3CP%3Ethank%20you!%3C%2FP%3E%3CP%3EIs%20it%20possible%20to%20have%20any%20reaction%20from%20someone%20at%20GOPRO%3F%20I%20have%20the%20felling%20just%20buy%20our%20stuff%20and%20.....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334221%22%20slang%3D%22en-US%22%3ERe%3A%20pas%20d'image%2C%20que%20le%20son%20sur%20Gopro%20quick%20pour%20ordinateur%20!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334221%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99349%22%20target%3D%22_blank%22%3E%40graydusk04783%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99827%22%20target%3D%22_blank%22%3E%40bravedusk2707%3C%2FA%3E.%20Please%20ensure%20to%20have%20your%20Graphics%20Card%20drivers%20updated.%20You%20may%20also%20refer%20to%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FWhat-are-the-Minimum-System-Requirements-for-GoPro-App-for-Desktop%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%26nbsp%3Bto%20verify%20if%20your%20computer%20met%20the%20minimum%20system%20requirements%20for%20Quik%20for%20Desktop.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EShould%20the%20symptoms%20persist%20in%20spite%20have%20the%20suggestions%20met%2C%20please%20let%20our%20Support%20team%20know%20so%20they%20can%20help%20you%20with%20the%20next%20steps.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-334485%22%20slang%3D%22fr-FR%22%3ERe%3A%20no%20picture%2C%20only%20the%20sound%20on%20Gopro%20quick%20for%20computer!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-334485%22%20slang%3D%22fr-FR%22%3EHi%2C%20Thqank%20you%20for%20your%20reply%20!!%20I%20have%20one%20of%20the%20latest%20Imac%204K%20Retina!%20I%20just%20bought%20it%20and%20before%20I%20had%20a%20Imac%20from%20mid%202011!%20It%20worked%20very%20well%20on%20my%20old%20day%20(only%20the%20sound%2C%20no%20images).%20I%20think%20it's%20a%20GoPro%20update%20or%20the%20camera%20(Hero%205%20Black)%20or%20the%20hardware.%20Now%20can%20i%20chat%20without%20having%20a%20GoPro%20Pro%20account%3F%20Please%20let%20me%20know.%20Thank%20you.%20Best%2C%20Manfred%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 7,356

Re: pas d'image, que le son sur Gopro quick pour ordinateur !

Hello @graydusk04783. Yes, you can. You only need an email address to be able to connect with our Support team and for them to be able to create a case for your concern. You may call or chat with them through https://gopro.com/help/ContactUs . Please make sure that you have access to your camera and your computer when you contact Support. Thanks!