not able to import [ New ]

[rapidsurf57457]

when i plug my gopro into my laptop on Quik for mac, i am not prompted to import files and cannot figure out how to connect!

[jayr3438]

Hi @rapidsurf57457,

Sorry to know that. 

Please try this. 

Manually copy and paste your file from your SD card to your Mac. 

You can only do that if you are using an SD card adapter or an SD card reader. 

After transferring files to your Mac, reformat your SD card. 

Here's the step on how to reformat it: https://gopro.com/help/articles/solutions_troubleshooting/SD-Card-Reformat-on-a-Mac-Computer

After reformatting your SD card, reset your camera to factory settings and try to take photo/video again and check if it will now transfer. 

If issue persist please check if your SD card is a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations#Older_Cameras

Regards,

-Jay 

[grandjump15713]

I am also having this issue, It shows the camera, but doesn't show anything on the SD card even though it is full.  Also, I'm connecting directly from the camera to my mac via a usb-c cable and do not have an SD card reader.  Is the only way to fix this to get an SD Card reader??  This seems like a bit of a limitation and don't see why I can't just transfer the files directly via the cable.  I've attached a screenshot of what I'm seeing in Quik app.

Aron

[petosoto]

buenas tardes tengo este mismo problema con mi gopro hero 7 black y me muestra la siguiente imagen, pero de ahi no pasa nada mas...

ademas mi gopro fusion ni la reconoce para importar, paso los archivos de manera manual y en el editor me salen los videos esfericos.

ayuda por favor!!!

jorge soto

[jayr3438]

Hi @grandjump15713,

You'll only need it once. 

You may manually transfer your files from your SD card to your computer. 

After transferring it manually just reformat your SD card. 

Reset your camera to factory settings and try it again. 

You should be able to transfer files using your cable. 

Regards,

-jay 

[petosoto]

la Hero 7 si funciono!!!

PERO con la Fusion no he podido ya hice el format de las SD y resetee mi camara a los presets de fabrica y verifirque que mis SD ewstuvieran acorde a la lista sugerida por GoPro y NADA!!!

que puedo hacer??

gracias

JSoto

[petosoto]

adicionalmente, transfiero mis archivos manualmente, y los abro en la app de GoPro fusión studio y cuando voy a hacer el render de algún video, inesperadamente me da un error y me corta la operación, por favor necesito urgentemente su ayuda.

Jsoto

[jefft]

For additional help beyond the steps outlined above, your best option may be to contact our Support team directly at https://gopro.com/help/ContactUs.