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Sightseer
Posts: 1

my hero 9 won't download new videos

[ New ]

GoPro Hero 9 will not download new my media on phone or mac book. Need Help please


Accepted Solutions
GoPro
Posts: 27,229

Re: my hero 9 won't download new videos

[ New ]

Hello, @kennygtennessee.

 

What error message are you getting?

When accessing files on your computer, make sure that the camera is set to MTP.

Check out Camera is not Recognized when Plugged into a Computer USB Port

 

Regarding the GoPro App, are you able to pair the camera?

Here are some links you may refer to:

Troubleshooting GoPro App Connectivity Issues

How to View, Copy, and Delete Media Using the GoPro App

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 27,229

Re: my hero 9 won't download new videos

[ New ]

Hello, @kennygtennessee.

 

What error message are you getting?

When accessing files on your computer, make sure that the camera is set to MTP.

Check out Camera is not Recognized when Plugged into a Computer USB Port

 

Regarding the GoPro App, are you able to pair the camera?

Here are some links you may refer to:

Troubleshooting GoPro App Connectivity Issues

How to View, Copy, and Delete Media Using the GoPro App

 

Let us know how it goes.

 

Thanks!

Ej