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Tourist
Posts: 2

my battery is not Always recognised

My go pro is only active since a couple of days. Ive already had the camera overheat once, and later i had to take the battery out and put it in again for the camera to start up ? 

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GoPro
Posts: 16,023

Re: my battery is not Always recognised

Hello, @nimblehero0310. Which camera model do you have? Are you using an original GoPro battery? Is your camera running on the latest firmware? 

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Tourist
Posts: 2

Re: my battery is not Always recognised

So, it's the 8 black. I'd been having lots if problems formating with WiFi problems.. Its a brand new camera with original battery. I was using my Hauwei charger.. Normally that's OK.? Anyway, the screen went red. I switched it off for a while and it was fine. But later, I couldn't switch it back on.. Had to take out /put in battery... Its fine now.. But what happened.?
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GoPro
Posts: 19,720

Re: my battery is not Always recognised

Hi @nimblehero0310

 

See if re-flashing the software will help.

Please follow the steps on https://gopro.com/en/us/update/hero8-black

It is also important that you are using a recommended SD card.

Let us know how it goes.

 

For information on charging the camera, check out Recommended Chargers

 

 

 

Thanks!

Ej