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Tourist
Posts: 3
Accepted Solution

my Gopro 5 will not connect to Quik that is downloaaed on my Surface 2

Hello

I can't connect my Gopro Black 5 to Gopro Quik that is downloaded on my Surface 2 laptop

 

My GoPro connects to the Surface 2 but it just will not open with GoPro Quik


Accepted Solutions
Tourist
Posts: 3

Re: my Gopro 5 will not connect to Quik that is downloaaed on my Surface 2

Good morning 

 

I have solved the connection problem with my Hero GoPro 5 Black to my NEW Microsoft Surface laptop/tablet

Download GoPro Quik application and make sure you update to the most current version

Open Quik

Connect USB cable

Turn on camera

THIS IS THE IMPORTANT PART

Microsoft will tell you that a GoPro camera has been detected

Microsoft will ask which or what program do you want to use with the GoPro camera

A box will appear so you can select which program to use, one of the boxes says "DO NOTHING"

Check the box "DO NOTHING"

 

The GoPro camera will then default to the Quik program and the camera will then appear on the Quik sceen and you'll be set to go

It sound so simple and it is

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: my Gopro 5 will not connect to Quik that is downloaaed on my Surface 2

Hi @kilo28,

 

Sometimes it's due to SD card incompatibility.

Have you tried using other recommended SD card? 

 

Please check this list.

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Regards,

-Jay

Tourist
Posts: 3

Re: my Gopro 5 will not connect to Quik that is downloaaed on my Surface 2

Hi Jay

Thank you for the link for the compatible SD Cards

 

The SD Card that I am using was purchased with the Black GroPro 5 from Best Buys and it is on the list

The updated version of Quik (Version 2.7.0.945) and Gopro 5 worked perfectly on my "older" Windows laptop

I just dowloaded Quik onto my Surface Pro2 ver. 2.7.0.945

Everthing looks good except when I connect my GoPro5

The camera just does not link

Attach cable to Surface pro2

Open Quik

Attach Camera to cable and turn on camera

USB icon appears on the camera screen

BUT

There is no link to the camera to clink on to transfer video

 

GoPro
Posts: 3,505

Re: my Gopro 5 will not connect to Quik that is downloaaed on my Surface 2

Got it @kilo28,

 

I just want to ask if you can see the SD card on file explorer. 

 

If you can see the camera on File Explorer you can just manually transfer the files instead to your computer and import it on Quik. 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: my Gopro 5 will not connect to Quik that is downloaaed on my Surface 2

Good morning 

 

I have solved the connection problem with my Hero GoPro 5 Black to my NEW Microsoft Surface laptop/tablet

Download GoPro Quik application and make sure you update to the most current version

Open Quik

Connect USB cable

Turn on camera

THIS IS THE IMPORTANT PART

Microsoft will tell you that a GoPro camera has been detected

Microsoft will ask which or what program do you want to use with the GoPro camera

A box will appear so you can select which program to use, one of the boxes says "DO NOTHING"

Check the box "DO NOTHING"

 

The GoPro camera will then default to the Quik program and the camera will then appear on the Quik sceen and you'll be set to go

It sound so simple and it is

GoPro
Posts: 2,432

Re: my Gopro 5 will not connect to Quik that is downloaaed on my Surface 2

Glad it worked out. Thanks for the update, @kilo28. Feel free to post back if anything else comes up.