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Tourist
Posts: 5

minimum requirements

I just uploaded all my videos to my desktop but I am being told my desktop does not support HEVC. on the web page it says requirements are windows 10 and intel Kaby lake or newer. I have windows 10 and an intel I7 8700K (coffee lake which is the upgraded version of Kaby lake) however it still will not allow me to view my videos. anyone know why not and how to fix this?

Explorer
Posts: 12,793

Re: minimum requirements

Go to the Windows store and get the HEVC update. It's pretty crappy of Microsoft, as it used to be free, but now I think they charge 99 cents.
Explorer
Posts: 12,793

Re: minimum requirements

BTW, what are you using to view your media. have you tried VLC?
Tourist
Posts: 5

Re: minimum requirements

that is pretty crappy of windows to try to nickle and dime everyone... but i am just using windows movies & tv viewer. i have not tried VLC but i will look into it. thank you!