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Sightseer
Posts: 2
Accepted Solution

media won't open in create mode

Im trying to edit footage i took on my hero 5 using the quick app on my mac book air. When I select the videos I want to edit and add to the create mode I keep getting a message saying I havent selected any media. If I double click on the videos and go in to watch the video and highlight and add gps data the video starts playing sound but no picture until I select the gps data then the picture shows. If I then go from there to add to create mode again I get the message saying that no media is selcted.


Accepted Solutions
GoPro
Posts: 7,565

Re: media won't open in create mode

Hello @alib74

 

Thank you for posting back. See if the following links will help: 

  1. How to Use Create Mode for Quick Edits - https://gopro.com/help/articles/how_to/How-to-Use-Create-Mode-for-Quick-Edits
  2. HEVC files: https://gopro.com/help/articles/block/hevc

Thanks, 

Marius

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All Replies
GoPro
Posts: 7,565

Re: media won't open in create mode

Hello @alib74

 

Interesting. Have you tried playing back your videos using a different media player? Are you able to open a created mode when using a photo instead of a video? Are the videos already saved on your computer's hard drive? What resolution settings are the videos in? Let us know so we can help further.

 

Thanks, 
Marius 

Sightseer
Posts: 2

Re: media won't open in create mode

Hi Marius

They seem to playback in QuickTime however I am new to using the desktop app so may just be that I don’t really know what I’m doing? I usually use the mobile quick app but that doesn’t support the gps add ons. I haven’t tried with a photo yet and the files are downloaded from the camera to my desktop, video res I believe is 2k. Thanks for reaching out.
GoPro
Posts: 7,565

Re: media won't open in create mode

Hello @alib74

 

Thank you for posting back. See if the following links will help: 

  1. How to Use Create Mode for Quick Edits - https://gopro.com/help/articles/how_to/How-to-Use-Create-Mode-for-Quick-Edits
  2. HEVC files: https://gopro.com/help/articles/block/hevc

Thanks, 

Marius