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Tourist
Posts: 3

me cambia la hora de grabación

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Hero 7 Black Cuando activo ajustar medidores en GO PRO QUICK cambia la hora, se adelanta la hora de grabación??? 

GoPro
Posts: 19,776

Re: me cambia la hora de grabación

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Hello @ricardog8. Thank you for the feedback. This is an issue that our team is still working on. We will keep you posted once we have new information or an update regarding a fix. Thanks!

Tourist
Posts: 2

Re: me cambia la hora de grabación

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Ya tienen algo? ya van dos meses de este tema, de favor comprométanse a dar una fecha para la solución de este problema.
Tourist
Posts: 3

Re: me cambia la hora de grabación

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Nada hasta ahora, seguimos igual.

Highlighted
Tourist
Posts: 2

Re: me cambia la hora de grabación

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 A mi me pasa igual. Cuando hago fotos estas se transfieren con la fecha correcta a los dispositivos. En cambio, cuando hago vídeos y los transfiero siempre aparecen con otra hora a la que fueron tomados.

 

Estamos en Junio del 2019 y este problema lo tengo desde que se puso a la venta la GoPro Hero 7 Black. No puedo usarla en mis viajes por culpa de esto. Acaba siempre en el cajón. 

 

Es sencillamente lamentable que algo tan básico como esto no lo haga bien la cámara.

GoPro
Posts: 14,139

Re: me cambia la hora de grabación

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@sergiustech, if the battery is removed from the camera for an extended period of time, you must reset the date and time (automatically or manually). The date and time are automatically updated when you connect your camera to Quik Desktop app. However, you can manually change these settings, on the camera itself, if needed.

As for the incorrect meta-time on GoPro files, this information has already been shared to the team in charge and we currently do not have any further information yet.

Tourist
Posts: 3

Re: me cambia la hora de grabación

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Is this only happen to mi or it's a failure on all 7 black?

Failure Hero7 local time.jpg
GoPro
Posts: 27,100

Re: me cambia la hora de grabación

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Hi @ricardog8

 

This is observed on overlays made through Quik for Desktop.

Our team is working on the issue but we do not have additional information for now.

 

In the mean time, you may try using Quik for Mobile or 3rd party applications like RaceRender.

 

Thanks!

Ej

Tourist
Posts: 2

Re: me cambia la hora de grabación

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Hi @aenriquez !

 

thanks for your reply, but... the problem is not that the battery is empty along time and the time is need to be adjust manually or automatically.

 

I see the correct time in the camera. I take a photo and video. I transfer (with GoPro APP) the photo and video inside de "Fotos" (Camera Roll) -> The time of the photos is correct (showed that when taken) and the time in Videos was changed (+2 hours).

 

I spoke with your support, and.... only was lost the time. They request me a video showing the problem and after this, tell me that are working on the problem (without any solution) and they do to me a very important question.... Why I need this information? (Seriously?) Are you a cinema recorder? (Seriously?)

 

The answer is very easy. If you take a photos and videos in a travel, when you will transfer it to camera roll will be desynchronize....

 

If you want to see the video... only request me...

 

Thanks and regards,

GoPro
Posts: 14,139

Re: me cambia la hora de grabación

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@sergiustech, thanks for the details. I think what's happening is similar to this thread, reported by another user. This is something that we've already shared to the team in charge. We currently do not have any further information about this issue. Rest assured, we'll keep everyone posted as soon as we have any update.