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Sightseer
Posts: 1

macOS Catalina

[ New ]

when will the go pro work with the new macOS Catalina , when will it be compatible ?

GoPro
Posts: 14,088

Re: macOS Catalina

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@stevep78843, thanks for reaching out. Sorry, we currently do not have any new information regarding this. We'll do our best to keep everyone posted as soon as we have any update. 

Some users have also reported that importing files using the adapter or hub works.

Tourist
Posts: 1

Re: macOS Catalina

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I have several GOPRO products and yesterday I upgraded to Mac Catalina, now I cant use Quicktime to download from any of my gopro products. PLEASE HELP!

Sightseer
Posts: 1

Re: macOS Catalina

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Same here, waiting for the update!

Sightseer
Posts: 1

Re: macOS Catalina

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Also noticing issues with GoPro Quik on OS Catalina.  It seems to hang on the "Initializing Import" screen indefinitely.  

 

I'm new to GoPro, so this is pretty disappointing.

initializing hang.png
GoPro
Posts: 27,018

Re: macOS Catalina

[ New ]

Hello Everyone!

 

This has been raised to the team in charge,

In the mean time, please try uploading files via SD adapter/reader.

 

Thanks!

Ej

Nomad
Posts: 464

Re: macOS Catalina

[ New ]

 

Import directly via micro SD no longer works either.

 

1st time I used camera since latest calina update 10.15.2

 

Does not work with camera

Does not work with microsd card.

 

Catalina support seems to be going backwards.

 

I did also redownload quik app and did a full reset on camera

 

Neither sorted problem.

Screenshot 2019-12-14 at 11.20.01.png
Tourist
Posts: 4

Re: macOS Catalina

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GoPro ... can you please update your customers with a status on when the desktop app will be fixed for MacOS Catalina.  The silence and lack of updates is unfortunate and not like this company.  

Sightseer
Posts: 1

Re: macOS Catalina

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Still having issues with Catalina compatibility.  Can not edit or save footage.

 

Is there are ETA on this fix.  Renders my macbook and gopros unusable.

Tourist
Posts: 4

Re: macOS Catalina

[ New ]

I had a long chat with GoPro technical support today and while they know about the problem, there is still no update.  I am working on getting the email and phone contacts for the corporate executive staff and will pass all contacts here.  It's time they get involved and COMUNÍCATE with the Apple user base here.  The silence is unacceptable and disappointing to say the least.

Nomad
Posts: 165

Re: macOS Catalina

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Where is the Phone Number..... BUMP!!!
Tourist
Posts: 2

Re: macOS Catalina

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Ah, so no support, comaptibility with Catalina OS? Very disappointed with GoPro not keeping up-to-date with software and the complete workflow of their devices. Thank you for making it easier to decide on moving to other action cams! Best of luck to others.

GoPro
Posts: 27,018

Re: macOS Catalina

[ New ]

Hi @hardydive24073

 

Please check the settings on your Mac.

See if the "Access to Photos" option for Quik, was disabled in Security & Privacy settings.

Let us know how it goes.

 

 

Thanks!

Ej