06-14-2019 11:00 AM
Kindly try these steps:
Click GO in finder and GO TO FOLDER
Then please type /private/etc/hosts then press Go
Copy the host file on your Desktop.
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.
Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.
06-14-2019 12:37 PM
I tried it:
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
This still did not work.
06-14-2019 09:47 PM
Thank you for going through the recommended steps, @bravestorm20528. Since the issue remains, the next step would be to engage our Support team for further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs . You can direct them to this thread for reference on what you have already tried out. Best regards!