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Sightseer
Posts: 1

Re: login problem

Funny... it's 2019 now and I'm also stuck at the login screen of Quik. Hmm, here's a hint Go Pro, fire your developers.

GoPro
Posts: 9,323

Re: login problem

Hello Everyone. Some users share what solved the issue for them. The steps are discussed in this thread. Have a go at them and let us know how it works out. Thanks!

Sightseer
Posts: 2

Re: login problem

[ Edited ]

Having the same problem. Not able to login to Quik. I'm gonna sell the device and try something else. I'm really disappointed.

GoPro
Posts: 9,323

Re: login problem

Hello @saunavuoro. Are you still observing the same issue even after going through the suggested steps in here

 

 

 

Sightseer
Posts: 2

Re: login problem

Well, I'm not going to change the language of my computers operating system to get an application to work. Are you seriously serving that as a resolution for the problem?
GoPro
Posts: 12,088

Re: login problem

Hi @saunavuoro

 

It is part of the troubleshooting steps and will help isolate the issue further.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: login problem

Sad day, I am done GoPro. If your software is not compatable with a MAC then whats the point....

 

Yes I tried all your basic steps, this has gone on for years, you have acted like its our fault while so many people clearly have the same issue. I suspect the age of GoPro is coming to an end.

 

Good luck and good bye!

GoPro
Posts: 12,088

Re: login problem

Hi @shawn-h5-1

 

Please reach out to our Support Team regarding your concern.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Here are some articles that may come handy:

Camera is Not Recognized on Quik for desktop - Mac

Minimum System Requirements for Quik for Desktop

 

 

Thanks!

Ej