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Anonymous
Posts: 0

Re: login problem

Same issue here.  Any solutions?

Highlighted
Anonymous
Posts: 0

Re: login problem

still not fixed the "log in" problem... this is less than expected by gopro

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GoPro Community Manager
Posts: 7,748

Re: login problem

@Anonymous - Similar thread at https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Can-t-login-still-quot-Authenticating-quot-without-effect/m-p/12232/highlight/true#M2778

 

If you contact our Support team at https://gopro.com/help/PKBContactus, we'll be glad to help you with any issues you're having.

 

Thanks,

Jeff

Highlighted
Sightseer
Posts: 3

Re: login problem

Same problem for me, tried reinstalled, restarted... still not working, please help...

Highlighted
GoPro Community Manager
Posts: 7,748

Re: login problem

This thread is pretty old and refers to some versions of our software that are now out of date. If you are having issues logging in, please download and install the latest version of Quik for Desktop at https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html.

 

Our team at https://gopro.com/help/PKBContactus can help with these issues as well.

 

Thanks,

Jeff

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Sightseer
Posts: 1

Re: login problem

It doesn't work for me either, it's really anoying, I can't even transfer the videos to my mac.

Highlighted
Sightseer
Posts: 1

Re: login problem

Hi,

 

I have the same problem. (GoPro Hero 5)

 

I could not login it's still authenticating for the entire hour. I have the latest updated MacOS version, no proxy settings nor other configuration in my router. Tried re-installing the software, tried re-download, tried re-installation but still doesn't work.

 

My login is working via web browser but my login IS NOT Working in your app "GOProQuick". Any insights?

 

Best,

Fred