Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 1

logging out on create mode

[ New ]

The app always logging out when I switch to create mode.

GoPro
Posts: 27,296

Re: logging out on create mode

[ New ]

Hi @asafb17176

 

Please go over these steps.

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.

 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: logging out on create mode

[ New ]

Hi @aragon1006 

I have go pro 7 black and quick app for Win10 and i have the same problem even when i choose my go pro 7 in the app or try to create something.

The steps for problem solving you mentioned above doesen't work for me.

Maybe you have another way to solve the problem?

GoPro Community Manager
Posts: 7,797

Re: logging out on create mode

[ New ]

If the steps above don't work, our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you.