la aplicaicon fusion studio me descarga las imagenes en negro

[anaa3443]

Hola buenas noches, descargue la aplicaion fusion studio en mi MAC. selecciono las fotos de mi tarjeta SD, la aplicacion abre las fotos pero al hacer RENDER me descarga las fotos y la imagen aparece totalmente negro. Agradeceria que me den una solucion ya que no puedo descargar mis fotos de las vacaciones. Gracias!!

[mariustanya]

Hello @anaa3443.

Is your Mac running on the latest OS version? If not, make sure that it is by updating to the latest version. Also, which version of Fusion Studio is installed on your computer? It is always important that the Fusion camera, the computer and the application are updated to the latest version. See https://gopro.com/help/articles/block/fusion-2-0-beta-update-for-your-gopro-fusion .

Let us know what you find out. 

Thanks, 
Marius

[anaa3443]

Hi Dear

My Mac is macOS Sierra version 10.12.6 and the version of Fusion Studio is 1.4

i still cannot see my pictures, because the fusion studio render the image all black. I still don´t know what to do. Do you have another solution to help me

Thanks!!

Ana

[mariustanya]

Sorry to hear about that, @anaa3443. It would be best to get in touch with our Support team so we can gather details about the computer that you are using, as well as sample files so we can see if we can view and render them on our end. This way, we will be able to help you better.

If you haven't  contacted Support yet, you may do so by phone or chat through https://gopro.com/help/ContactUs . When you do, please make sure that you have access to your camera and your computer. 

Let us know how it goes. 

Thanks, 
Marius