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Tourist
Posts: 4

install code 524

[ New ]

Trying to insall GoPro Quick and during install, process fails with error 524

 

Please assist.

 

Regards,

 

Jason Burgad

GoPro
Posts: 29,731

Re: install code 524

[ New ]

Hi @jasonb4332

 

Are you installing the app from this link? GoPro legacy software

Also, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.

 

Thanks!

Ej

Tourist
Posts: 4

Re: install code 524

[ New ]

Yes, attempted installation using the GoPro official website you have linked.

 

Also, drivers are 

Radeon™ Pro Software for Enterprise WX7100
GoPro
Posts: 29,731

Re: install code 524

[ New ]

Thanks! @jasonb4332

 

Can you please share a screenshot of the error?

We'll have this checked with the team.


Regards,

Ej

Tourist
Posts: 4

Re: install code 524

[ New ]

See attached and let me know if you have any further questions.

Capture.PNG
GoPro
Posts: 15,286

Re: install code 524

[ New ]

Thanks for the details, @jasonb4332. The error could be OS-related rather than an application issue. Please check for any available OS updates.

Tourist
Posts: 4

Re: install code 524

[ New ]

Checked^3

 

Capture.PNG
GoPro
Posts: 29,731

Re: install code 524

[ New ]

Hi @jasonb4332

 

Would you min install the app through another user profile on your computer?

See if it will work.


Thanks!

Ej