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GoPro
Posts: 12,180

Re: infinite login

 

Hi @bonbon5000

 

We have already informed the representative handling the case.

They should be getting back to you soon.

 

 

Thanks!

Ej

 

Tourist
Posts: 11

Re: infinite login

Soon?? means?  Its Sunday now. should i wait more 1 day, 1 week, 1 month, 1 year? 

Just let me know so i won't expect anything.... 

 

again, probably its a bad (really bad... dream)

 

 

Tourist
Posts: 4

Re: infinite login

Dear GOPro ,

I have this problem on Windows 10 . Each time i login, i need to login again. 

For example, when i click on settings , i'm been asked to login again , after i login  i get again the same login window .

I reinstalled my app , i added localhost to my hosts file , i also "restart with defualt settings "

I really can't work with this app !

 

 

Please help !

 

 

GoPro
Posts: 12,180

Re: infinite login

 

Hi @chapaya

 

Thank you for trying the suggested steps.

Would you mind trying these steps:

  1. While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop.
  2. Turn off the Wi-fi connection, then re-enable it.(Connect computer via Ethernet cable rather than Wi-fi if possible)
  3. Now reopen Quik for desktop and retry the login.

Let us know how it goes.

 

Regards,

Ej

Tourist
Posts: 4

Re: infinite login

Dear Ej ,

Thank you for the prompt response.

 

I follow the steps you suggested and still I get the "Sign in" screen in each step i do in the app even with a cable.

 

Please advice.

 

Thanks.

GoPro
Posts: 5,399

Re: infinite login

Hi @chapaya,

 

Please try to login to our website first. 

www.gopro.com

 

if you can sign in from there please try to log in again or uninstall the app and reinstall it. 

 

Thanks,

-Jay 

 

 

Tourist
Posts: 4

Re: infinite login

Dear Jay ,

Sorry, but after i reinstalled the app and log in, i kicked out again.

 

Please advise .

 

Thanks.

GoPro
Posts: 5,399

Re: infinite login

 

Got it @chapaya

 

Thanks for letting us know.

 

I would suggest to contact our customer support team and they might need to collect some information such as devices you're using and other important details that might help. 

 

I hope that this would be all sorted out.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay