Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 3

impossible d'utiliser Gopro MAX exporter

[ New ]

Bonjour, il m'est impossible d'importer les fichier de ma Gopro MAx dans l'application MAx exporter (sous windows 10)

Je reçois systematiquement le message d'erreur "GS010010{1].360" "all files must be .360 format.", alors que les fichiers sont bien les fichiers sources .360 de la gopro max.....

 

Quelles sont les autres possibmiltés pour récupérer, lire et éditer les fichiers 360 de la Max.....

une mise a jour de l'application est elle prévue.

 

Je vous remercie

 

erreur exporter max.png
GoPro
Posts: 18,728

Re: impossible d'utiliser Gopro MAX exporter

[ New ]

Hello @superwater73543. Does this happen to all the 360 files that you have? Does your computer meet the system requirements below? 

 

Operating System: Windows 10®
RAM: At least 6GB
GPU: Any GPU that can decode HEVC

Graphics Cards need HEVC decoders in order to properly use this tool. Please refer to the list of recommended graphics cards to see if your computer meets the requirements.

 

Also see if selecting other resolution options will clear out the error. We hope to hear back from you. 

GoPro
Posts: 18,728

Re: impossible d'utiliser Gopro MAX exporter

[ New ]

Hello @superwater73543. A Hub member shared a solution for this same issue at https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Gopro-max-Exporter/m-p/434905/highlight/true#/... . See how it goes on your end. 

Tourist
Posts: 3

Re: impossible d'utiliser Gopro MAX exporter

[ New ]

Bonjour,

Je vous remercie de votre réponse.

oui cela arrive sur tout mes fichiers .360

 

ma configuration : windows 10 64 ; cpu amd ryzen 5 1600 six coeur ; carte graphic radeon RX 5600 avec 4g de ram ; ram 16g ; hd ssd

GoPro
Posts: 18,728

Re: impossible d'utiliser Gopro MAX exporter

[ New ]

Thank you for the quick response, @superwater73543. Are your 360 files still in the SD card? Or are you taking them from your computer's hard drive? See if the folder where the files are saved may have been named differently, according to your computer's language.