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Tourist
Posts: 2

importing to Premiere Elements 11 no video only audio

I am using Premiere Elements 11 video editor and have imported footage from my Hero 4 Black into a project.  Several of the MP4 files have no video content only audio.  The video files are viewable on the GoPro app and using Windows Media Player and Cyberlink.  

Why can't I import all files and is there a solution?

GoPro
Posts: 6,415

Re: importing to Premiere Elements 11 no video only audio

Hello! @giddyup1

 

Given that files play fine with the GoPro app, this can be related to the application you are using.

 

Check out https://helpx.adobe.com/premiere-elements/kb/troubleshoot-digital-video-playback-premiere-2.html

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: importing to Premiere Elements 11 no video only audio

Thanks @aragon1006 I'll fire my question to the Adobe community as I couldn't find the solution on their website.

GoPro
Posts: 1,167

Re: importing to Premiere Elements 11 no video only audio

@giddyup1, feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!