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Tourist
Posts: 3
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i have footage on my camera but it wont show up on my app or on the computer HELP!

i used my camera yesterday, i got new videos on my camera that i can see when my camera is on, my camera connects to both my mac and the app but the new videos dont show up. what do i do?


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GoPro
Posts: 14,048

Re: i have footage on my camera but it wont show up on my app or on the computer HELP!

Hi @vanessav216

 

Please try to scroll down all the way to the bottom of the Media page. 
See if the files were just back-dated.
 

It will also be best to check the files on a computer using an SD card adapter.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,048

Re: i have footage on my camera but it wont show up on my app or on the computer HELP!

Hi @vanessav216

 

Please try to scroll down all the way to the bottom of the Media page. 
See if the files were just back-dated.
 

It will also be best to check the files on a computer using an SD card adapter.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 3

Re: i have footage on my camera but it wont show up on my app or on the computer HELP!

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GoPro
Posts: 5,840

Re: i have footage on my camera but it wont show up on my app or on the computer HELP!

@vanessav216, feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!