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Tourist
Posts: 5

i cant save my videos

new here...so i click 3 videos on the media file to create and from create without messing with any particulars...i click save , it asked me for what format size (2k, 1080)   so i pick 1080 and clicked save ...on the save edits theres the sound but no picture or videos . what gives?

Tourist
Posts: 5

Re: i cant save my videos

Several posts reporting the same issue. No solution so far. Where's the gopro team?

Tourist
Posts: 5

Re: i cant save my videos

Time to return the hero..?
Explorer
Posts: 12,024

Re: i cant save my videos

What settings are you using on the camera (resolution, frame rate, Protune On/Off)?

What are your computer specs (processor, RAM, Graphics card, OS)?

The Quik mobile app is a little more robust and offers more options so it might be worth considering if you want Quik style videos.

If you have GoPro Plus, downloading files off the cloud server generally will work better with the Quik desktop app as they are optimized to work with the app.
Tourist
Posts: 5

Re: i cant save my videos

[ Edited ]

hero 6 settings: res 1080 fps 120 fov lnr

protune on, color gopro, audio off, wb auto, sharp med

video stab on

 

my laptop

inter r  core i7 6700 @ 2.6ghz 

16 gb ram

64 bit x64 base processor

windows 10

 

hope this helps..ive download from cloud and usb . its all good on create i can see my awesome creation but the save video only contains

the sound and no picture...thanks

Tourist
Posts: 5

Re: i cant save my videos

Re: i cant save my videos [ Edited ] 
 

hero 6 settings: res 1080 fps 120 fov lnr

protune on, color gopro, audio off, wb auto, sharp med

video stab on

 

my laptop

inter r  core i7 6700 @ 2.6ghz 

16 gb ram

64 bit x64 base processor

windows 10

 

hope this helps..ive download from cloud and usb . its all good on create i can see my awesome creation but the save video only contains

the sound and no picture...thanks

GoPro
Posts: 8,150

Re: i cant save my videos

Hello @neenoboxer

 

We are currently looking into this issue. We will post updates once available. 

Thank you for your patience. 

 

Best regards, 
Marius

Highlighted
GoPro
Posts: 8,150

Re: i cant save my videos

Hello Everyone,

 

A new version for Quik for Desktop (v 2.6.2) was released last Friday, June 15, 2018. Below are new features, fixes and improvements:

 

New Features

  • Added "Restart with default settings" (Menu/Help) - To be used for any Authenticating issues/can't login


Bug Fixes + Performance Improvements

  • Fixed: Sometimes the video playback displays black frames.
  • Fixed: Sometimes saved videos are black.
  • Fixed: Photos are seen as burst files when are added from folder.
  • Fixed: Private link share wasn't disabled for non subscriber.
  • Fixed: The keyboard arrows to navigate through media was only working in english but now are working in other languages
  • Other general bug fixes and performance improvements.

 Please check if this clears out the issue you reported. We wouldlove to hear back from you!

 

Thanks,
Marius