i cannot download media to quick from my gopro

[thebigcheese54]

I am not prompted for up;oad, nothing is happening.  So the vids simply remain on my Black 5, I cannot get the vid to my laptop Quick program.

[aenriquez · Accepted solution]

@thebigcheese54, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some troubleshooting steps here that will help:

• Camera is not Recognized when Plugged into a Computer USB Port
• Camera is Not Recognized on Quik for desktop - Windows

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.

[aenriquez · Accepted solution]

@thebigcheese54, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some troubleshooting steps here that will help:

• Camera is not Recognized when Plugged into a Computer USB Port
• Camera is Not Recognized on Quik for desktop - Windows

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.