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Sightseer
Posts: 1
Accepted Solution

i cannot download media to quick from my gopro

I am not prompted for up;oad, nothing is happening.  So the vids simply remain on my Black 5, I cannot get the vid to my laptop Quick program.


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GoPro
Posts: 9,260

Re: i cannot download media to quick from my gopro

@thebigcheese54, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some troubleshooting steps here that will help:

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.

View solution in original post


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Highlighted
GoPro
Posts: 9,260

Re: i cannot download media to quick from my gopro

@thebigcheese54, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some troubleshooting steps here that will help:

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.