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Tourist
Posts: 3

i can't use the "create model" to edit my video ( quik fro mac)

[ New ]

i try many times to use  "create model" to edit my video,but failed .  See the picture in attachment .

 

hope someone can help me .

 

thank you.

屏幕快照 2019-06-09 上午11.06.12.png
GoPro
Posts: 26,196

Re: i can't use the "create model" to edit my video ( quik fro mac)

[ New ]

Hi @ruitingt7125

 

Is your Mac OS up to date? What version is it on?

See if selecting a different track will make a difference.

 

Thanks!

Ej

Tourist
Posts: 3

Re: i can't use the "create model" to edit my video ( quik fro mac)

[ New ]

in the create model, when i choose the hilight, it shows 

"We have encountered an issue loading music, please restart application and try again".  i close and ignore the message, but fail to create a new vedio.even i can't play the vedio i open in the create model.

屏幕快照 2019-06-15 下午5.43.04.png
Tourist
Posts: 3

Re: i can't use the "create model" to edit my video ( quik fro mac)

[ New ]

i try other tracks , the same problem. and macos alread update,as attchments

屏幕快照 2019-06-15 下午5.42.41.png
GoPro
Posts: 19,259

Re: i can't use the "create model" to edit my video ( quik fro mac)

[ New ]

Hello @ruitingt7125

 

Which version of Quik for desktop is installed on your computer? Also, which OS is your Mac running on?

We just tried it on our end and we were able to successfully add a music track, create a video edit and save it in Quik. 

See if uninstalling and re-installing the application will work. Also, test a video file without hilights and see if the edit pushes through. This will help us further isolate the issue. 

 

We hope to hear back from you. 

 

Thanks, 
Marius