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Tourist
Posts: 2

how to stop the upload from desktop app

Hi. Any advice on how to stop the upload process from the desktop app (mac)? It's taking 2 days to upload. And I've deleted the folders that are set for upload...and the process is still stuck or seems, its been hours. Thanks.

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GoPro
Posts: 15,175

Re: how to stop the upload from desktop app

Hi @marlene305

 

Is this from the camera/SD card to your computer, or an upload to your GoPro Plus account?

Are you able to share a screenshot of the error?

 

 

Thanks!

Ej

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Tourist
Posts: 2

Re: how to stop the upload from desktop app

EJ,

Thanks for your response. There is no error other than the upload was taking hours upon hours to upload.

The process was from my camera to laptop...all went well...but again the issue was the time it was taking to upload 4 videos that were not very large to the cloud.

What i did was delete the folder from my main gopro media folder to stop the process. I've been reading that the upload time is nuts via the desktop app so will attempt from the website.

Thank you much!

Marlene

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GoPro
Posts: 15,175

Re: how to stop the upload from desktop app

Thanks for getting  back to us. @marlene305

Let us know how it goes with the manual upload to Plus.

 

Here are some links that may come handy:

Import Camera Files to a Computer - Windows 10

How to Add Media to GoPro Plus

 

Regards,

Ej